Managerial Transformation of Hospitals Post-Pandemic: Adaptation Strategies and Improvement of Healthcare Service Quality
Abstract
Introduction:The COVID-19 pandemic has driven significant changes in hospital management, requiring adaptations to address immediate and long-term challenges. This study explores how hospitals have evolved their practices, integrated new technologies, and focused on resilience to improve healthcare quality. By analyzing these adaptation strategies, the paper provides insights into how hospitals can achieve sustainable improvements in service quality and operational effectiveness in the post-pandemic era.
Research Method:
This study uses a literature search in scientific article databases using keywords: "post pandemic", "adaptation strategy", and "Improvement of Healthcare Service Quality" from 2022 to 2024 for analysis. We also used Google Scholar, Scopus, NCBI, Pubmed, SINTA-indexed and Research Gate databases for additional literature searches.
Findings/Results:
The study finds that hospitals post-pandemic have successfully adopted digital health technologies and flexible management practices, improving patient access, administrative efficiency, and service quality. Enhanced staff training has further boosted patient satisfaction and operational efficiency. However, challenges such as staff burnout and resource constraints persist, highlighting the effectiveness and ongoing need for innovative adaptation strategies in hospital management.
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