HEALTH HUMAN RESOURCE STRATEGY FOR IMPROVING THE QUALITY OF HEALTH FACILITY SERVICES IN THE BPJS ERA
Abstract
Human resources are an important factor for an institution. Health human resources in Indonesia have their own problems and challenges, such as availability, accessibility, acceptability, quality and distribution which are not yet optimal, thus affecting the quality of services in health facilities, especially in the BPJS era which demands an understanding of management by health workers in serving patients. The scientific reading sources obtained are still very minimal regarding human resource management, especially regarding the strategies used in managing management policies. The aim of this research is to find out what strategies can be used to improve health human resource management so that it can improve the quality of service in health facilities. This study uses a research design in the form of content analysis by analyzing data obtained from various journal sources, scientific articles, and other relevant sources searched. The selected journals were obtained which will be analyzed by creating a journal matrix. The indicators displayed are, topic/strategy used, research methods, research instruments, year of research, research subjects, results or research progress. Based on data analysis, it was found that the type of research used was dominated by a qualitative approach, with systematic review methods, and with literature review research instruments. The strategies used are training and education, but most journals do not reveal the human resource development strategies used to improve the quality of services in health facilities in the BPJS era.
References
Adinda, A. S., Arifin, M. A., Darmawansyah, Indar, Ishak, H., Zulkifli, A., & Mallongi, A. (2024). The Influence of Human Resource Management Functions on the Quality of Health Services in Inpatient Patients at Maryam Citra Medika Hospital, Takalar District. Pharmacognosy Journal , 16(3), 624–629. https://doi.org/10.5530/pj.2024.16.98
Aprianto, B., & Zuchri, F. N. (2021). Implementasi Manajemen Sumber Daya Manusia Kesehatan Di Fasilitas Kesehatan: a Literature Review. Jurnal Kesehatan Tambusai, 2(3), 160–166. https://doi.org/10.31004/jkt.v2i3.2161
Asida, D., Rahmat Syah, T. Y., Sunaryanto, K., & Indrawati Lestariani, R. (2023). Perencanaan Strategi Manajemen Pada Pengembangan Lean Hospital Pada Layanan Umum Pasien Bpjs Kesehatan Di Rsj Dr. Soeharto Heerdjan. Jurnal Pengabdian Kepada Masyarakat Nusantara, 4(4), 5160–5165. https://doi.org/10.55338/jpkmn.v4i4.2042
Biantara, I., & Dety Mulyanti. (2023). Strategi Manajemen Informasi Layanan Kesehatan Di Rumah Sakit. MANABIS: Jurnal Manajemen Dan Bisnis, 2(1), 10–18. https://doi.org/10.54259/manabis.v2i1.1544
Devi Febrianti, I. T. (2022). Analysis of Health Human Resources Management on The Quality of Health Services. Fakultas Kesehatan Masyarakat, Universitas Indonesia, Depok, 3(January), 1–15. https://www.researchgate.net/profile/Icha-Febrianti/publication/357684601_Analisis_Manajemen_Sumber_Daya_Manusia_Kesehatan_Terhadap_Kualitas_Pelayanan_Kesehatan_di_Indonesia_Analysis_of_Health_Human_Resources_Management_on_The_Quality_of_Health_Services_I
Ginting, D., & Fentiana, N. (2022). Analisis Kesiapan Sumber Daya Manusia (SDM), Administrasi Dan Manajemen Pengembangan Klinik Pratama Menjadi Rumah Sakit Umum D Pratama (Studi Kasus Klinik XXX). Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2276. https://doi.org/10.33087/jiubj.v22i3.2186
Hasibuan, I. D., Silalahi, S. A., & Ramadhani, A. N. (2024). Analisis Manajemen SDM Kesehatan di Puskesmas Medan Johor. Jurnal Kesehatan Tambusai, 5(1), 1843–1849.
Lokan, L., Kristanto, E. G., Posangi, J., & Manampiring, A. E. (2023). Analisis Strategi Peningkatan Mutu Pelayanan Di Puskesmas Wairoro Melalui Pendekatan Sumber Daya Manusia Kesehatan (SDMK). PREPOTIF (Jurnal Kesehatan Masyarakat), 7(April), 122–134. http://journal.universitaspahlawan.ac.id/index.php/prepotif/article/view/11875
Nor Aini, T., & Dian Ellina, A. (2021). Strategi Manajemen Pelayanan Klinik Imam Bonjol dalam Menghadapi Persaingan Antar FKTP. Jurnal Syntax Transformation, 2(10), 1516–1533. https://doi.org/10.46799/jst.v2i10.437
Okyere, E., Ward, P., Marfoh, K., & Mwanri, L. (2021). What do Health Workers say About Rural Practice?. Global qualitative nursing research, 8, 23333936211054812. https://doi.org/10.1177/23333936211054812
Peraturan Presiden Republik Indonesia Nomor 72 Tahun 2012. (2012), pp. 1–89. Available at: https://jdihn.go.id/files/4/2012pr072.pdf.
Peraturan Menteri Kesehatan Republik Indonesia Nomor 33 Tahun 2015. (2015). pp.1–72. Availableat:https://peraturan.bpk.go.id/Home/Download/106972/Permenkes%20Nomor%2033%20Tahun%202015.pdf
Retno Pratiwi, H., Nyorong, M., & Jamalludin. (2022). Analisis Proses Manajemen Sumber Data Manusia di Rumah Sakit Umum Analysis of Human Resource Management Process at Mitra Medika General Hospital Bandar Klippa. Journal of Healtcare Technology and Medicine, 8(2), 2615–109.
Rimalivia, N. (2023). Analisis Ketersediaan Sumber Daya Manusia di Bidang Kesehatan : Optimalisasi dan Strategi Manajemen Sumber Daya Analisis Ketersediaan Sumber Daya Manusia di Bidang Kesehatan : Optimalisasi dan Strategi Manajemen Sumber Daya Abstrak. Jurnal Universitas Indonesia, 1(12).
Riyadi, M. K., & Huseini, M. (2019). Inovasi Sistem Manajemen Kinerja SDM Terintegrasi Dengan Big Data di BPJS Kesehatan. Jurnal Wira Ekonomi Mikroskil, 9(1), 41–54. https://doi.org/10.55601/jwem.v9i1.601
Syarifuddin, S., Nurcahyo, C., & Afdal, A. (2021). Manajemen SDM dalam Penyelenggaraan Program JKN-KIS: Sebuah Tinjauan Literatur. Jurnal Jaminan Kesehatan Nasional, 1(2), 166–193. https://doi.org/10.53756/jjkn.v1i2.47
Wahyuningtyastutik, R. (2020). Analisis Kualitas Pelayanan Peserta Bpjs Kesehatan Dan Hubungannya Dengan Kepuasan Pasien Di Rumah Sakit Umum Daerah Asembagus Kabupaten Situbondo. Jurnal Mitra Manajemen, 4(10), 1486–1499. https://doi.org/10.52160/ejmm.v4i10.468
Yusepa, R., Noviansyah, N., & Maritasari, D. Y. (2024). Evaluasi Strategi Pemenuhan Kebutuhan Sumber Daya Manusia Kesehatan Sesuai Standar Di Fasilitas Kesehatan Tingkat Pertama Di Provinsi Lampung. Jurnal Ilmu Kedokteran Dan Kesehatan, 11(2), 440–449. https://doi.org/10.33024/jikk.v11i2.12419
Zannah, M., & Zain, J. (2022). Analisis Peranan Bagian Sumber Daya Manusia Dalam Meningkatkan Kinerja Karyawan Pada Bpjs Ketenagakerjaan Kantor Cabang Medan Kota. Jurnal Akrab Juara, 7(3), 14-26
Zikri, A. F. N. A., Widianto, S., & Komaladewi, R. (2024). Sustainable human resource management: A transformation perspective of human resource management functions through optimised artificial intelligence. BISMA (Bisnis Dan Manajemen), 16(2), 167–189. https://doi.org/10.26740/bisma.v16n2.p167-189
