HOSPITAL EFFICIENCY USING ELECTRONIC HEALTH RECORDS FOR PATIENT SERVICE QUALITY: LITERATURE REVIEW
Abstract
Introduction: Electronic Health Records (EHRs) are computerized medical information systems that collect, store, and display patient’s health and clinical information electronically. The use of electronic health records has rapidly grown as an important tool in the modern healthcare system. EHRs are designed to improve hospital operational efficiency and improve patient service quality. The aim of the article is to determine the hospital efficiency using electronic health records for patient service quality. This topic is interesting because EHRs are a technology that promises substantial improvements in the healthcare system, but its impact is still mixed and requires thorough evaluation.
Research Methods: This study uses a systematic review of literature to determine the hospital efficiency using electronic health records for patient service quality. Data were collected from databases such as wiley online library, science direct, pubmed, with keywords such as "electronic health records", "hospital efficiency", and "patient service quality". The selected studies were articles published in the last 5 years, full papers are available that can be accessed, articles in english.
Finding/Results: The findings of this review indicate that EHRs implementation generally contributes to increased hospital efficiency by reducing medical errors, speeding up administrative processes, and improving coordination between departments. In addition, EHRs are often associated with improved patient service quality, including diagnostic accuracy and patient satisfaction. Moreover, the use of EHRs enhances data security and supports better decision-making through real-time access to patient information. EHRs with health information technology have the potential to reduce medical costs.
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